Timik Service - Nordic
Providing fast, reliable, and knowledgeable support is a key part of what we do. Our customer support department at TIMIK is here to ensure that you always get the help you need – whether it’s answering product questions, guiding you through troubleshooting, or connecting you with the right resources.
Our support teams are based locally in each of the Nordic countries and work closely with our service technicians and product specialists. This means we can offer both quick responses and deep product knowledge.
We’re committed to delivering professional, friendly, and solution-oriented support – helping you stay focused on what matters most: delivering quality care
Timik Service - Nordic
It is important to perform service and maintenance on medical equipment periodically to keep the device safe and working smoothly. Timik’s service team consists of certified service technicians experienced in maintenance and service of medical equipment. All our technicians have undergone training and are certified to perform service on the medical devices we distribute.
Our entire Nordic service team comprises a total of 10 service professionals in four countries: Denmark, Finland, Norway and Sweden. Our devoted local service team always ensure that you get the help that you need, when you need it. We offer periodic maintenance services and maintenance contracts.
Why choose Timik as your service partner?
Professional team of medical technicians. In addition to their own engineering training backgrounds, each member of our team is trained and certified to perform service on the medical devices we distribute, and continue recertification training at regular intervals.
Safety first. When working with medical devices, it’s essential that the equipment is safe. When performing maintenance and repairs on equipment, we use top-of-the range safety testing devices and are always up to date on the latest information received from manufacturers.
Remote support. We offer remote support services when needed. Our service team is trained to use all the most common remote management programs used in hospitals. Timik has TeamViewer remote management software licensed for remote support.
Keeping your equipment up to standard. Customer equipment is always serviced using original spare parts and in accordance with the manufacturer’s requirements.
Local service offices. We have local service teams in all four Nordic countries and stand by to provide quick service when needed.
Access to educational material. Gain access to video tutorials, manuals and best practices.
Remote support
For remote assistance, we use TeamViewer – a secure and easy-to-use tool that allows our support team to connect directly to your device and help you in real time. This enables us to solve many issues quickly, without the need for an on-site visit.
If you’ve been asked to start a remote support session, simply download TeamViewer using the link below. Once connected, our support staff can guide you step by step to resolve your issue efficiently and safely.
Download the latest version of TeamViewer.
